Returns, Exchanges, and Refunds Policy
1. Eligibility for Returns and Exchanges
We accept returns and exchanges for Products that:
- Are unused, unaltered, and in original condition
- Are returned within 7 (seven) calendar days from the date of receipt
- Are accompanied by the original invoice and packaging
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Personalised, engraved, or bespoke creations
- Products that show signs of use, wear, or damage post-delivery
3. Return Process
To initiate a return or exchange:
- Contact our Customer Service at OnlyTheChosen@TheLAFGroup.com within 7 days of receiving your order.
- Upon eligibility confirmation, we will schedule a collection.
- Returned items will undergo a quality inspection before approval.
4. Refunds
Approved refunds will be processed:
- To the original method of payment
- Within 10 to 15 business days after approval
- Deductions may apply for shipping or handling fees, where applicable
5. Damaged or Defective Products
If you receive a damaged or defective Product:
- Notify us within 24 hours of delivery with clear photographic evidence.
- We will offer a replacement or refund, if applicable
6. Contact Information
For assistance with returns or exchanges:
Customer Care Department
Email: OnlyTheChosen@TheLAFGroup.com
Phone: +919599664614
